Placing an Order
Shop 24 hours a day, 7 days a week. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.
We accept Visa® and MasterCard® credit cards.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
Delivery Methods
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
In-Home Delivery – We will deliver larger items one of two ways: directly from an independently owned and operated store (depending on the store proximity to the final destination) or via our shipping service.
Within two business days of placing an order or stock arrival, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Standard Shipping and Handling Fees
All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.
In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change
As soon as your order is placed, our fulfillment process goes into motion. To change an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For In-Home Delivery orders, you can change the order simply by calling Customer Care. You will receive an email confirming the change of your order.
Return Policy
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
